• FAQ

    Here is the common question you may need to know. If you cannot find the answer, welcome to contact us.

  • Q1: Can I get free sample from BLF Lighting company?

    A: It depends on the item. Within 1-2pcs, low-value items could be free of charge, high-value items charge. Also, we welcome sample order to test and check quality. Mixed samples are acceptable.

  • Q2: Do you have any MOQ limit for BLF products?

    A: Low MOQ, 1 piece for sample checking is available. Each item no more than 3 pieces. Because sample order is usually handmade by an engineer. We have to control the sample workload.

  • Q3: Is it OK to print my logo on led light product, or on the color box?

    A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample. Please kindly note that there is quantity demand for color box MOQ. For more details please consult our sales.

  • Q4: How to deal with the faulty?

    A: Firstly, Our products are produced in the strict quality control system and the defective rate will be less than 0.3%. Secondly, during the guarantee period, we will send new lights with the new order for a small quantity, or for defective batch products, we will repair them and resend them to you, or we can discuss the solution including re-call according to a real situation.

  • Q5: How do you ship the goods and how long does it take to arrive?

    A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

  • Q6: Do you offer guarantee for the LED products?

    A: Yes, we offer 2-5 years warranty to our products.

  • Q7: How to proceed an order for BLF products?

    A: Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production and shipment.

  • Q8: Can I place a small order / trial order?

    A: Yes, we welcome small order / trial order. Every business starts from small to large, developing gradually. BLF is looking forward to work with you to do win-win business.

Get In Touch

You could contact us in many ways. Among them, email is the most popular way.

Please click below the bottom and get the contacts.

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